Moving in

Azure recognises that moving to a new property is daunting, possibly exciting and definitely exhausting! We have created a list of tips we think will be of use to your moving-in process

• Once you have signed the tenancy agreement, give yourself enough time on your moving day to allow th.e Azure representative to show you where things are and how some things work (i.e. electricity meter, water stopcock, dustbin days, heating etc)
• Redirect your mail from your previous address. Forms may be obtained from a local Post Office or the Royal Mail web site
• Make sure you agree with all the written comments on the inventory before you sign
• Take and agree all the service meter readings with the Azure representative. You will have to inform the various utility companies of your intent to become the new subscriber
• If you are unable to find out who supplies the gas, phone the Meter Number Helpline on 0870 608 1524 begin_of_the_skype_highlighting 0870 608 1524 end_of_the_skype_highlighting or see www.offgas.co.uk
• If you are unable to find out who supplies the electricity, contact Meter Point Administration Service (MPAS) 0845 270 9101 begin_of_the_skype_highlighting 0845 270 9101 end_of_the_skype_highlighting
• You will need to inform Wessex Water Telephone: 0845 600 3 600 begin_of_the_skype_highlighting 0845 600 3 600 end_of_the_skype_highlighting (8am to 6pm, Monday to Friday)
• uSwitch is a utility comparison website that com pares prices from utility providers

We hope this information is of use. If you have advice you think will be of use to other people moving in to their new property, please let us know and we will add your information to this list.

Moving out

Azure understands you may be anxious about what you have to do to prepare the property for leaving and the time scale and procedure for the return of your deposit.

• Allow Azure to show prospective new tenants around the property within the last two months
• Unless you are moving on the last day of your tenancy, you will need to give Azure a minimum of one month’s written notice of your intention to move. This will only be deemed to have effect from the date the notice is received at our offices and must end on the last day of a rental period.
• Rent will continue to be due until a member of staff receives your keys
• Prepare the return of the property by having windows, carpets, curtains etc cleaned and put in the same condition as when you moved in
• Contact utility companies to have meters read and close your accounts
• Make provision to have your post forwarded to your next address
• Let Azure have your new address, as we may need to contact you
• A member of staff will visit the property after the keys have been returned and compare the condition with the signed inventory and schedule of condition
• If there are any differences in condition, we will mediate between you and your landlord a fair deduction from the deposit. If you disagree, the DPS (Deposit Protection Service) will be called upon to mediate a solution. You will be given details of this at the beginning of your tenancy.  Otherwise, we will forward your deposit to your bank.
• Keep Azure informed of your moving out progress, as we may be able to offer you advice on all aspects of the process
• Azure may be able to offer our contacts for cleaners, window cleaners, carpet cleaners, gardeners etc.